The terms and conditions apply to all business transactions carried out by Gold Plate Registrations, hereinafter referred to as 'The Company'.The client or the recipient of the registration mark is referred to as 'The Purchaser'.

It is the sole responsibility of the purchaser to ensure that all the correct details are given to the company's representative at the time of purchase. The company's representative shall use the standard phonetic alphabet to refer to combinations requested by the purchaser.

In no circumstances shall the company be made responsible for any failed transfers or disappointments. In such cases any payment made shall be refunded, provided that the failure is through no fault of the purchaser. The company's liability is strictly limited to a refund only and no claims for damages, interest on monies paid, interest charges or any other expenses shall be entertained.

The purchaser agrees to submit the recipient vehicle documents as requested by the company within two weeks, unless otherwise arranged and documented within our system. Any part payment made is non-refundable unless the transfer fails through no fault of the purchaser. Balance is due in full within 14 days of purchase.

We accept no responsibility for delays caused by the postal system, electronic mail, the Department of Transport, the DVLA, any unforeseen circumstances or any failure or delay on the part of the donor or the recipient vehicles. Whilst every attempt is made to ensure the fastest possible transfer, the company cannot guarantee any specific time period for the entire transfer. In the unlikely event of the donor vehicle failing to meet the requirements of the Department of Transport, a full refund shall be given to the purchaser.
This agreement is not subject to cancellation. Any refunds made or agreed are at the sole discretion of the company.

All prices given exclude the Department of Transport transfer fee and VAT in some Instances, unless otherwise specified in writing. Where a registration mark is to be assigned to a vehicle kept in Northern Ireland there may be an additional transfer charge. In the event that Image Registrations are compelled to assign the mark in the first instance to one of their own vehicles prior to retention, the maximum transfer time allowed shall be extended for a  further 28 days. You may pay the remainder of the outstanding purchase amount by credit card, although Image Registrations may charge an additional 2.5% handling charge for this should the amount be over £2500. Debit cards such as Switch do not incur an additional handling charge. 

If payment is not honoured within 30 days from the date of purchase, Image Registrations reserve the right to re-release the number for sale without further notice or refund of part payment to the purchaser. The date of purchase is indicated by the date on which the deposit was first taken. In the event that the client fails to honour the purchase Image Registrations reserve the right to pursue for 'loss of earnings'.

Actual number plates are the purchaser's own responsibility. The purchaser should not have plates manufactured or displayed until they have received the new tax disc and the transfer has been completed. Number plates should be displayed in accordance with current regulations (BSAU145d at present). Any plates not manufactured to the British Specification are not advised and displayed at the purchaser's own risk.

A vehicle registration mark cannot be held prior to receiving payment, The Company operates on a strict first come, first served basis.

No verbal conditions or guarantees expressed or implied shall have effect on these Terms and Conditions unless written and initiated by one of the Directors of the company.

Any requests made by the purchaser to cancel the agreement should be made in writing and sent recorded delivery within 5 days of the date of purchase. However, it is the sole discretion of the company to act upon any proceedings that may arise in connection with this agreement.

PLEASE NOTE: UNDER THE DISTANCE SELLING REGULATIONS OUR SERVICE BEGINS UPON PAYMENT BEING TAKEN, ONCE YOU HAVE ORDERED A REGISTRATION NUMBER IT CANNOT BE CHANGED OR CANCELLED.

The recipient vehicle must be licensed and of a testable type.

Please ensure that you are happy with your choice of registration number as it cannot be exchanged or refunded after being purchased.

The purchaser agrees to be bound to the terms and conditions as set out by the DVLA and the Department of Transport in addition to those as set out by the company.

The company shall reserve the right to terminate this agreement at any time, prior to the transfer being completed.  Should this right be exercised by the company then any payments made by the purchaser to the company shall be refunded in full.

In the event that the purchaser fails to respond to Image Registrations correspondence with regards to the pending lapse of any form of certificate, Image Registrations reserve the right to apply for extension, assume ownership of the mark and consider the purchase void.  In such circumstances the failure to complete shall be the responsibility of the purchaser and no refund shall be made.

Any subsequent transfers or retention certificate renewals with regard to the number purchased are the sole responsibility of the purchaser. Image Registrations will supply registration marks on a retention certificate at the buyers request however the expiry date must be adhered to and the certificate either renewed before the expiry date or the mark must be assigned to a vehicle. This must be done prior to the expiry date of the certificate. Image Registrations cannot be held liable for registration marks being lost due to non renewal of the certificate.

Registration numbers must be assigned within 12 months of purchase to a vehicle in the name specified as the nominee.  If the mark is not assigned within this period and you are not applying for an extension (of 12 months) to the period, the right shall lapse. The purchase price shall not be refunded neither shall any compensation be offered or given.

The name of the person or company in whose name the vehicle is to be registered shall be the nominee. These details can be added to or changed later for a further fee.

When a mark is being purchased directly from the Government or from The DVLA on behalf of the purchaser, the full sum shall always be payable to Image Registrations prior to the mark being secured. In the event of the purchase being unsuccessful, the purchaser shall receive a full refund provided  that such failure is through no fault of the client.

Renewal of certificates is charged at the DVLA standard rate (currently £25) plus a £58.75 administration fee.

COMPLAINTS PROCEDURE - Our firm is a Member of the Institute of Registration Agents and Dealers, and is governed by their strict rules and regulations. In the unlikely event that a problem cannot be resolved in-house, you can request arbitration, in writing, from

The Secretary, MIRAD, PO Box 333, Southport, PR9 7GW